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Support Department

Support Department Management​

The Support Department section allows users to create and manage departments within the support structure. Each department has a Department Head that ensures accountability and organized ticket handling.

  • From the Settings tab, click on Support Department to view support teams.
  • Each department should have a designated Department Head, who will oversee and manage ticket flow within that department. Select one department head for each department.

Profile Page

  • To add a new department, select Add Department.
  • Enter the Department Name and define the expected Resolution Time for tickets assigned to this department. Click Submit to save the new department.

Profile Page

Conclusion​

The Support Department feature provides an organized way to manage your support teams and ticket handling. By creating departments and assigning dedicated heads, you can ensure efficient resolution of support requests within your organization.